Jack AI Support

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support@jackai.com
Response time: 24-48 hours
Frequently Asked Questions

How do I take a better scan?

Ensure good lighting, wear fitted clothing, and include your full upper body in the frame. Follow the in-app guidance for best results.

Why isn't my scan processing?

Scans typically process within 30 seconds. If it takes longer, check your internet connection and try again.

How do I cancel my subscription?

Go to Settings > Subscription in the app, or manage your subscription through the App Store or Google Play.

How do I delete my account?

Go to Settings > Delete Account in the app. This will permanently remove all your data.

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